At ShopHelmetPros, we stand behind the quality of our products and we believe in making sure our customers are 100% satisfied. We understand that buying tactical helmets online can come with its own challenges, and that’s why we’ve designed a comprehensive policy to ensure a hassle-free shopping experience.
We provide a 30-day return or exchange policy. If for any reason you're not satisfied with your purchase, simply contact us within 30 days of receiving your product, and we'll gladly take it back or offer an exchange. All returned or exchanged items should be in their original condition, unused, with all the components included, and in the original packaging.
Please note, we cannot accept returns or exchanges for:
Items that are not in their original condition or have missing parts.
Any item not returned within the 30-day window.
Sale items or gift cards.
In addition to this it is necessary to meet the following:
(1) Items returned without authorization will not be accepted.
(2) You will also need a receipt or proof of purchase.
(3) When returning or exchanging items, the customer must use a shipping method that provides tracking information
Contact us: Initiate a return by emailing us at support@shophelmetpros.com with your order number and reason for return.
Return the product: Once your return request is approved, we will verify it within 3 business days and provide you with provide you with a return label.
Refund or Exchange: Once we receive and inspect the returned item, we will verify it within 3 business days and process a refund or send you an exchange product.
If you contact us promptly after your purchase, we can cancel your order for you. If your payment is payment is complete and the package is not shipped, you may cancel your order before your item is delivered. We will refund your money in full. Packages are shipped and orders cannot be cancelled, please understand, thank you!
Upon receiving your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, refunds will be provided to the original payment method within 2-3 business days. If you haven't received your refund within this timeframe, please double-check your bank account and contact your bank or credit card company. It may take some time before the refund is officially posted. If you have completed these steps and still haven't received your refund, please reach out to us at support@shophelmetpros.com. Please note that we do not refund the original shipping charges.
If the return is due to our error (you received an incorrect or defective item, etc.), we'll cover the return shipping costs. If you're returning an item for other reasons, the cost of return shipping will be your responsibility.
Should you have any questions about our policy, or if you need assistance, don't hesitate to reach out to us at support@shophelmetpros.com. Your satisfaction is our priority.
